Rock.It Boy Entertainment and
Rock.It Boy Entertainment of America
April 27, 2022
This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes at our box offices or in phone or email interactions you have with us.
What Information We Have & Where We Get It
We collect information from and about you:
Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your contact and billing information, such as your name, street address, zip code, email, phone number and credit card number.
Information you post. We collect information you post in a public space on our website or on a third-party social media site.
Demographic information. We might collect information like your age range, race, or gender, or information about events you like or products you buy. We might collect this as part of a survey, for example.
Accessibility Information. We may collect details of your health requirements if you have accessibility requirements when attending events.
Security Information. We may collect personal information on incidents and accidents that occur in our venues that may include the use of closed-circuit television video (CCTV), video taken from security cameras, photographs and pertinent personal information regarding accidents/injuries that may have occurred at the venue(s).
Information used for health/safety purposes. We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law. This information may include names, contact details, seat locations, along with entry and exit times.
We collect information in different ways.
We collect information directly from you. For example, if you buy tickets or register for a promotion. We also collect information if you post a comment on our websites or ask us a question.
We collect information from you passively. We use tracking tools like browser cookies and web beacons. We also collect information from our apps.
We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.
How We Use Your Information & Why
We use information as disclosed and described here:
We use information to provide you with products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. You may give us your friend’s information, for example via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend’s information to provide services you requested. Your friend may contact us to ask us to delete their information.
We use information for security purposes. We use information to protect our company, our venues, our customers, and our websites. This includes to detect or prevent unlawful behavior.
We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products.
We use information as otherwise permitted by law or as we may notify you.
We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.
Who We Share Your Data With & Why
We may share information with third parties:
We will share information within the RBE family of companies. This may include Ticketmaster or operated venues, for example.
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases.
We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via our resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.
We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
We may share your information for reasons not described in this policy. We will tell you before we do this.
Your Choices & Rights
You have certain choices about how we use your information:
You can opt out of receiving our marketing emails. To stop receiving our promotional emails. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why.
To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request.
Personal Information Collected:
- Names and Aliases
- Physical Address
- Phone Number
- E-Mail Address
- Unique Identifiers
- Interactions with Customer Service
- Information about transactions made on our services
- Technical service providers (e.g. Cloud service providers)
Third Parties with Whom we Share Personal Information:
- Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
- Data brokers (e.g. Marketing companies, advertising partners, etc.)
- Technical service providers (e.g. Cloud service providers)
Looking After Your Information
We use standard security measures.
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized account has been created using your name, contact us at the address below.
We store information both in and outside of Canada
If you live outside of Canada, you understand and agree that we may transfer your information to Canada. This site is subject to Canada laws, which may not afford the same level of protection of those in your country.
We may link to third party sites or services we don’t control.